Privacy Policy

1. Introduction

SkinEdge – Skin, Hair & Laser Centre ("we", "our", "us") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal and medical information when you interact with our website, clinic, or services.

2. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, phone number, email address, date of birth, and residential address provided through booking forms, contact forms, or during clinic visits.
• Medical Information: Medical history, skin conditions, treatment records, before-and-after photographs, allergy information, and other health-related data necessary for providing dermatological care.
• Technical Information: IP address, browser type, device information, pages visited, and browsing patterns collected automatically through cookies and analytics tools when you use our website.
• Communication Data: Records of correspondence via email, WhatsApp, phone calls, or other communication channels.

3. How We Use Your Information

Your information is used for the following purposes:

• Providing dermatological consultations, diagnoses, and treatments
• Scheduling and managing appointments
• Communicating treatment plans, follow-up care, and medical advice
• Maintaining accurate medical records as required by law
• Sending appointment reminders and treatment-related communications
• Improving our services, website functionality, and patient experience
• Complying with legal and regulatory obligations

4. Patient Medical Records

All medical records are maintained in strict confidence in accordance with Indian medical regulations and ethical standards. Medical information is only shared with authorized clinic staff directly involved in your care. Before-and-after photographs are taken only with your explicit consent and are used solely for clinical documentation unless you provide separate written consent for any other purpose.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal and medical information, including secure storage systems, access controls limited to authorized personnel, encrypted communications for sensitive data, and regular security reviews of our systems and processes.

6. Cookies & Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics data. You can control cookie settings through your browser preferences. We may use Google Analytics or similar tools to understand website traffic patterns and improve our services.

7. Third-Party Services

We may use third-party services including Google Maps, WhatsApp Business, social media platforms, and analytics tools. These services have their own privacy policies, and we encourage you to review them. We do not sell, trade, or rent your personal information to third parties.

8. Your Rights

You have the right to access your personal information held by us, request correction of inaccurate information, request deletion of your data (subject to legal retention requirements), withdraw consent for marketing communications, and request a copy of your medical records in accordance with applicable laws.

9. Children's Privacy

Treatments for minors (under 18 years) require parental or guardian consent. Personal information of minors is collected and processed with the knowledge and consent of their parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

11. Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

SkinEdge – Skin, Hair & Laser Centre
First Floor, SCO-36, Chotti Baradari, Patiala-147001, Punjab, India
Phone: +91 9988390357
Email: skinedgepatiala@gmail.com